Division of Unemployment Insurance
Direct Deposit Instructions
Direct Deposit of UI Benefits - Instructions
The Delaware Division of Unemployment Insurance offers Direct Deposit
of unemployment insurance benefits to new and existing claimants. With Direct Deposit
your weekly unemployment insurance benefits payment is electronically deposited
into your checking or savings account as long as your financial institution participates
in the Direct Deposit program.
It is your responsibility to verify that your financial institution will accept
Direct Deposit to your account. Some banks and credit unions will not accept Direct
Deposit or they require that a special account number be used for Direct Deposit.
Many brokerage accounts will not accept electronic transactions of any type.
What are the advantages of Direct Deposit?
- Direct Deposit is faster. It eliminates delays by the postal service associated
with mailing a paper UI check.
- Direct Deposit is safer. It eliminates the risk of paper checks being lost in the
mail or sent to the wrong address.
- Direct Deposit is convenient. It eliminates the need to make a trip to your financial
institution and wait in line to cash or deposit your unemployment insurance benefit
- Direct Deposit is free. There is no fee for using the electronic transfer system.
How to Enroll
Direct Deposit is a convenient, safe and reliable way to receive your unemployment
insurance benefits. If you are filing a new claim online you can enter your Direct
Deposit information directly on the application. To enroll online you will need
- Your social security number,
- Your financial institution’s nine-digit bank routing/transit number,
- Your checking/savings account number (up to 17 digits), and
- Your state issued driver’s license or a state motor vehicle agency issued identification
You will be required to choose the "TeleBenefits" or "WebBenefits" option for filing for your weekly unemployment insurance benefits payment.
Enrollment in Direct Deposit requires the use of a four-digit Personal Identification Number (PIN).
This PIN is established by placing a call to our "TeleBenefits" line at (302) 761–6576 or 1-800-794-3032.
If you have certified your claim previously or checked on the status of your unemployment insurance benefits claim using "TeleBenefits" or "WebBenefits",
a PIN has already been established and should be used to enroll in Direct Deposit.
If you are filing a new claim, you must wait until you receive your "Notice of Monetary Determination" in the mail
before you are able to call "TeleBenefits" and establish your PIN. Once you receive
your "Notice of Monetary Determination" or if your claim is already established, but you have
never certified your claim or accessed claim information using "TeleBenefits", call (302) 761–6576 or 1-800-794-3032.
"TeleBenefits" will prompt you to press (1) if you are calling to make your weekly claim certification
or are calling about the status of your weekly unemployment insurance benefit check,
press (1) at this time. "TeleBenefits" will then prompt you to press (1) for a weekly claims
certification or press (2) to check on the status of your weekly unemployment insurance benefit
check. Press (2) at this time. The system will require you to enter your nine-digit social security
number and then to choose and enter a four-digit PIN. You must use this PIN to enroll in Direct
If you wish to start or change Direct Deposit at a later time, you must complete
the "Authorization for Direct Deposit of Benefit Payment" form by clicking
on the "Enroll For Direct Deposit" button below.
If you filed your new claim online and requested Direct Deposit, it is not necessary to complete this form.
Please be assured that your account information will be kept strictly confidential.
When Does Direct Deposit Stop
Direct deposit remains in effect unless you complete the online “Cancellation of Direct Deposit Enrollment of Benefit Payment” form by clicking on the “Cancel Direct Deposit” button below. Even if you return to work for a period of time and subsequently reopen
your unemployment claim due to another period of unemployment or you open a brand new claim, the Direct Deposit
remains active on your claim. Benefits paid on a reopened claim will be direct deposited
to the account on record unless you stop or change the account information.
Any necessary changes to your account and/or bank information must be made online by completing and
submitting a new “Authorization for Direct Deposit of Benefit Payments” form. Changes to account
and/or bank information will not be accepted by mail or telephone. If you make changes to your
account and/or bank information, it will take up to three (3) weeks to be finalized. During this
period, you will be mailed a paper check for your weekly benefit payment.
Direct Deposit Instructions
Direct Deposit FAQs