Skip to Page Content
Delaware.gov  |  Text Only Governor | General Assembly | Courts | Elected Officials | State Agencies
  Photo: Featured Delaware Photo
 
 
  Phone Numbers   Mobile   Help   Size   Print   Email
Graphic

Division of Unemployment Insurance
Debit Card FAQs


Debit Card Enrollment – Frequently Asked Questions

How do I access and manage my money without paying fees?


Retail Locations

  • Unlimited Free transactions when you use your card at merchants across the U.S.
  • Unlimited Free cash back with a purchase at supermarkets and other stores

Automated Teller Machines (ATMs)

  • Free cash withdrawals at KeyBank, WSFS and AllPoint ATMs
  • No Surcharges at KeyBank, WSFS and AllPoint ATMs

To locate a fee-free Allpoint ATM near you, please visit: http://www.allpointnetwork.com/

Debit Card Website

  • Check your balance for Free anytime
  • View and download monthly statements for Free
  • Paper statement mailed to you for Free
  • Pay your cell phone and other bills online for Free
  • Transfer money to a checking/savings account for Free

What are the Fees for Using Your Card?


At Automated Teller Machines (ATMs)


Cash Withdrawal (Daily limit $1500.00)

  • FREE - at KeyBank, WSFS and Allpoint ATMs
  • 1 free per deposit at non-KeyBank, WSFS or non-Allpoint ATMs, then $1.25 each

Balance Inquiry

  • FREE - at KeyBank, WSFS and Allpoint ATMs
  • 1 free per deposit at non-KeyBank, WSFS or non-Allpoint ATMs, then $0.50 each

AT BANKS OR CREDIT UNIONS

  • FREE - Teller-assisted Cash Withdrawal at KeyBank and other bank branches that accept Master Card

OTHER FEES

  • Calls to KeyBank Customer service – 8 free calls per month, then $0.25 each
  • Card Replacement ( standard) - 1 free per year, then $5.00 each
  • Card Replacement (expedited) - $15.00 per card
  • Inactive Account (after 365 days without use) - $1.50 per deposit
  • International Transaction - 3% of transaction

How do I activate my debit card?

  • Online @ www.Key2Benefits.com
  • By Telephone: 1-866-295-2955


Debit Card Instructions     Debit Card FAQs

site map   |   about this site   |    contact us   |    translate   |    delaware.gov