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Division of Unemployment Insurance
Debit Card Instructions

Prepaid Debit Card for UI Benefits – Instructions

The Delaware Division of Unemployment Insurance offers prepaid debit cards as an option to receive your weekly unemployment insurance benefits. When you sign up for the prepaid debit card, your first benefit payment will be a mailed check. At the same time, your information that is required to create a prepaid debit card will be sent to U.S. Bank. Within 5-7 days, you will receive your prepaid debit card with activation instructions, cardholder agreement, usage guide and fee schedule. It is important that you activate your prepaid debit card immediately.

What are the advantages of a Debit Card?

  • A prepaid debit card provides access to your payments without waiting in line to cash or deposit a check.
  • A prepaid debit card is protected if lost or stolen1.
  • Make purchases everywhere Mastercard® debit cards are accepted – in stores, over the phone, online or pay bills2.
  • Pay your bills online directly through the biller or by using our online Bill Pay tool. Bill Pay offers payments to thousands of companies and you can even use Bill Pay to pay another person.
  • Get Cash2 - ATM, Teller, or Cash Back

1 You are generally protected from all liability for unauthorized transactions with Zero Liability. You must call the number on the back of your Card immediately to report any unauthorized use. Certain conditions and limitations may apply. See your Cardholder Agreement for details. 2 Fees and transaction limits apply. See Fee Schedule for details.

How to Enroll

A prepaid debit card is a convenient, safe, and reliable way to receive your unemployment insurance benefits. If you are filing a new claim online, you can select prepaid debit card directly in the application.

You will need the PIN you chose to file for your weekly unemployment insurance benefits payment using “WebBenefits” or “TeleBenefits”. If you don’t have a PIN, you will need to establish a PIN. To do so, you must call the information hotline number for New Castle County is 302-761-6576 and for outside New Castle County it is 800-794-3032. If you filed your new claim online and requested prepaid debit card, it is not necessary to complete this form.

Address Change

You must notify your unemployment insurance local office immediately if you have a change of address in writing by mail, fax, or in-person. If you move to a different State, you will need to reopen your claim as an interstate claim and at that time you will need to provide your change of address. Failure to do so may impact your eligibility for unemployment insurance benefits.


Due to changes in Federal Law we are now required to provide you with specific disclosures prior to enrollment in the debit card option for Unemployment Insurance benefit payments. Please click on the button below to view the disclosures; you cannot proceed to the enrollment form until you view them.

Prepaid Debit Card Instructions     Prepaid Debit Card FAQs

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