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Division of Unemployment Insurance
Direct Deposit FAQs


Direct Deposit Enrollment - Frequently Asked Questions

How long does it take to verify my account information?

You will be paid by paper check until your bank account information has been verified. This can take 10 to 14 days. It is important to keep us informed of your correct mailing address and current bank account information to insure timely receipt of your unemployment insurance benefits.

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When can I expect my payment to be deposited to my bank account?

Once your unemployment insurance benefits are issued they should be available within 48 hours or two full business days, depending on your financial institution’s schedule to deposit transmitted funds to your account. Payment will not be transmitted on bank holidays or weekends. It is your responsibility to verify the Direct Deposit of your unemployment insurance benefits with your financial institution before writing checks against that account.

When there is a problem with your account and your unemployment insurance benefits are returned because they cannot be deposited, we will stop Direct Deposit and you will continue to receive a paper check. It is important to keep us informed of your correct mailing address and current bank account information to insure timely receipt of your unemployment insurance benefits.

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What record will I receive of my UI deposits?

Your bank will provide a record of unemployment insurance benefits deposits made to your account on your monthly statements. The "Telebenefits" system can tell you when your last payment was issued.

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Can I participate in Direct Deposit if I have a joint checking or savings account?

Yes, you can have your unemployment insurance benefits payment deposited into a joint checking or savings account. However, we are not able to release unemployment insurance benefits payment information to the other party of the joint account. This division will not involve itself in disputes regarding use of the funds deposited into joint accounts. When you enroll for Direct Deposit, you authorize this division to deposit your unemployment insurance benefits payments into the bank account you entered. Our liability for your benefits ends once the payment is deposited. Make sure you enter your account information correctly. If your deposit is not posted to your checking/savings account, our “TeleBenefits” system can tell you when payment for a particular week was issued. However, you must contact your financial institution to find out if they received a deposit and when they will post it to your checking/savings account. Problems with direct deposit of your unemployment insurance benefits must be resolved by contacting your financial institution.

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Can part of my payment be deposited in my checking account and the remainder deposited in my savings account?

No. Our system can only deposit payments to one account type.

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How do I cancel Direct Deposit?

You may cancel any future payments of unemployment insurance benefits being made by Direct Deposit online by completing the "Cancellation of Direct Deposit Enrollment of Benefit Payment" form by clicking on the "Cancel Direct Deposit Enrollment" button below.

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What should I do if I have a change of address?

You must notify your unemployment insurance local office immediately if you have a change of address in writing by mail, fax, or in-person. If you move to a different State, you will need to reopen your claim as an interstate claim and at that time you will need to provide your change of address. Failure to do so may impact your eligibility for unemployment insurance benefits.

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Direct Deposit Instructions     Direct Deposit FAQs

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