Direct Deposit of UI Benefits - Instructions

The Delaware Division of Unemployment Insurance offers Direct Deposit of unemployment insurance benefits to new and existing claimants. With Direct Deposit your weekly unemployment insurance benefits payment is electronically deposited into your checking or savings account as long as your financial institution participates in the Direct Deposit program.

It is your responsibility to verify that your financial institution will accept Direct Deposit to your account. Some banks and credit unions will not accept Direct Deposit or they require that a special account number be used for Direct Deposit. Many brokerage accounts will not accept electronic transactions of any type.

What are the advantages of Direct Deposit?

• Direct Deposit is faster. It eliminates delays by the postal service associated with mailing a paper UI check.
• Direct Deposit is safer. It eliminates the risk of paper checks being lost in the mail or sent to the wrong address.
• Direct Deposit is convenient. It eliminates the need to make a trip to your financial institution and wait in line to cash or deposit your unemployment insurance benefit check.
• Direct Deposit is free. There is no fee for using the electronic transfer system.

How to Enroll

Direct Deposit is a convenient, safe and reliable way to receive your unemployment insurance benefits. If you are filing a new claim online you can enter your Direct Deposit information directly on the application. To enroll online you will need to provide:

• Your social security number,
• Your financial institution’s nine-digit bank routing/transit number,
• Your checking/savings account number (up to 17 digits), and
• Your state issued driver’s license or a state motor vehicle agency issued identification card.

You will be required to choose the "TeleBenefits" or "WebBenefits" option for filing for your weekly unemployment insurance benefits payment.

Enrollment in Direct Deposit requires the use of a four-digit Personal Identification Number (PIN). This PIN is established by placing a call to our "TeleBenefits" line at (302) 761–6576 or 1-800-794-3032. If you have certified your claim previously or checked on the status of your unemployment insurance benefits claim using "TeleBenefits" or "WebBenefits", a PIN has already been established and should be used to enroll in Direct Deposit. If you are filing a new claim, you must wait until you receive your "Notice of Monetary Determination" in the mail before you are able to call "TeleBenefits" and establish your PIN. Once you receive your "Notice of Monetary Determination" or if your claim is already established, but you have never certified your claim or accessed claim information using "TeleBenefits", call (302) 761–6576 or 1-800-794-3032. "TeleBenefits" will prompt you to press (1) if you are calling to make your weekly claim certification or are calling about the status of your weekly unemployment insurance benefit check, press (1) at this time. "TeleBenefits" will then prompt you to press (1) for a weekly claims certification or press (2) to check on the status of your weekly unemployment insurance benefit check. Press (2) at this time. The system will require you to enter your nine-digit social security number and then to choose and enter a four-digit PIN. You must use this PIN to enroll in Direct Deposit.

If you wish to start or change Direct Deposit at a later time, you must complete the "Authorization for Direct Deposit of Benefit Payment" form by clicking on the "Enroll For Direct Deposit" button below.

Please be assured that your account information will be kept strictly confidential.

When Does Direct Deposit Stop

Direct deposit remains in effect unless you complete the online “Cancellation of Direct Deposit Enrollment of Benefit Payment” form by clicking on the “Cancel Direct Deposit” button below. Even if you return to work for a period of time and subsequently reopen your unemployment claim due to another period of unemployment or you open a brand new claim, the Direct Deposit remains active on your claim. Benefits paid on a reopened claim will be direct deposited to the account on record unless you stop or change the account information.

Any necessary changes to your account and/or bank information must be made online by completing and submitting a new “Authorization for Direct Deposit of Benefit Payments” form. Changes to account and/or bank information will not be accepted by mail or telephone. If you make changes to your account and/or bank information, it will take up to three (3) weeks to be finalized. During this period, you will be mailed a paper check for your weekly benefit payment.